Breeful Mélange's Refund Policy
Instant downloads, downloadable digital games, personalized printables, stock banners, personalized backdrops, custom banners, geofilters, invites, and any digital file products cannot not be refunded.
Personalized backdrops, custom banners, silk screen stencils, die cut props, labels, posters, floor decals, custom die cut products and any custom printed products (henceforth known as “physical products”) cannot be returned if it is determined a problem was not the fault of Breeful Mélange and/or a Print Production Partner. The Buyer is responsible for ensuring a physical product meets their grammatical specifications and size requirements prior to approving a product for production.
If there is an issue with your physical product, the problem must be reported within 24 hours of receipt of your order by emailing one to three photos to firstname.lastname@example.org. If the problem or defect is not reported within the allotted timeframe, Breeful Mélange will not be liable.
If a problem or defect with an order was deemed to be the fault of Breeful Mélange and/or our Print Production Partner, the physical product will be reprinted and shipped at our expense.
Issues that are not covered:
Typographical / Spelling / Grammar Errors:
Once a proof is approved, Breeful Mélange is not liable for any typographical, spelling, grammar errors, etc. Please ensure all wording is proofed as we provide a minimum of two free rounds of revisions with every personalized / custom order. Approved proofs are final.
The photo/artwork quality is dependent on the resolution of the image provided to Breeful Mélange. If a photo/artwork is a low resolution image and/or has a small print size, it would not be ideal for a large format printing. A low resolution photo/artwork will pixelate and be blurred when resized.
A zoomed-in screenshot of the design proof will be sent if it is deemed low-resolution. For low resolution and image pixelation issues, there are three options available:
a) resend the original high resolution file of photo or provide the vector file for the artwork,
b) provide new high resolution photo or a new artwork in vector format, or
c) print as is with a approval waiver for the low resolution photo/logo.
Late Proof Approvals:
All personalized and custom physical products must be approved by the Buyer before it is sent to print production. Breeful Mélange cannot be held responsible for production delays due to late design proof approvals.
Design proof emails should be responded to as soon as possible
There may be a slight color variation between the approved design proof that is viewed on a computer screen, tablet, smart phone. and the printed physical product. Breeful Melange cannot guarantee an exact color match.
If a Buyer requires exact color matches, pantone colors can be used in a design and will be additional fees.
Cancellation of Print Orders
If a print order needs to be cancelled, please send a text message to (929) 333-5694, or an email at email@example.com within 24 hours after an order was placed or as soon as possible.
Once the first design proof has been provided, the order cannot be fully refunded. If an order has not been approved for production, a partial refund for the printing fees can be provided.
If the printed product has been sent to the printer, the order cannot be cancelled and a partial refund cannot be given.